Privacy Policy

1. Introduction

This Privacy Policy describes how Zap4Us collects, stores, processes, and protects information handled through its communication platform.

Zap4Us is a Software as a Service (SaaS) platform developed and operated by ACC7 Tecnologia, designed to allow businesses to manage customer communication workflows through official integrations with Meta services.

WhatsApp is a communication product owned and operated by Meta Platforms, Inc. Zap4Us is independently developed and uses only officially authorized integrations provided through Meta’s WhatsApp Business Platform APIs.

2. Data We Process

The platform may process:

• WhatsApp Business phone numbers
• Customer conversation messages
• Images, documents, videos and audio exchanged through conversations
• WhatsApp Business Account identifiers (WABA)
• Meta OAuth authorization tokens
• Webhook event notifications generated by Meta APIs
• Business profile information associated with WhatsApp Business accounts

3. Purpose of Data Processing

Collected information is processed exclusively to provide communication services requested by business customers.

• Sending and receiving WhatsApp messages
• Customer support conversation management
• Message delivery status tracking
• Campaign scheduling and dispatch management
• Media upload and retrieval through Meta APIs
• Webhook processing and event handling
• Automation workflow execution

4. Meta Platform Integration

Zap4Us integrates exclusively through official APIs provided by Meta Platforms through WhatsApp Business Platform infrastructure.

The platform uses authorized permissions including:

• whatsapp_business_messaging
• whatsapp_business_management
• public_profile

No unofficial APIs, reverse engineering mechanisms, automation bypass tools, or unauthorized messaging systems are used by Zap4Us.

5. Data Security

Security measures include:

• Encrypted HTTPS communication
• Secure storage of access tokens
• Restricted production environment access
• Infrastructure monitoring procedures
• Application-level authentication mechanisms
• Internal audit controls

6. Data Sharing

Zap4Us does not sell, distribute, rent, or commercially share customer communication data with third parties.

Data exchanged with Meta services occurs exclusively as part of official API communication required for WhatsApp Business Platform operations.

7. Data Deletion and User Rights

Zap4Us complies with applicable privacy regulations including LGPD and international privacy standards.

Users and customers may request deletion, correction, or review of personal data processed by the platform.

Requests related to privacy or stored information may be submitted through:

• Email: lgpd@acc7.com.br
• Responsible company: ACC7 Tecnologia
• Recommended subject: Data Deletion Request

Requests will be reviewed and processed within legally applicable timeframes.

8. Third Party Services

Zap4Us integrates with communication services provided by Meta Platforms, Inc., including WhatsApp Business Platform APIs.

WhatsApp is a product and trademark owned by Meta Platforms, Inc.

Zap4Us does not own or control WhatsApp infrastructure and only interacts with Meta systems through officially authorized APIs.

9. Compliance and Regulations

Zap4Us processes data according to applicable privacy regulations including the Brazilian General Data Protection Law (LGPD), internal security procedures, and Meta Platform Terms and Developer Policies.

The platform is designed exclusively for legitimate business communication activities.

10. Data Retention

Communication records may be stored according to operational requirements defined by the client account owner, internal retention policies, and legal obligations applicable to business communication records.

11. Contact Information

For privacy, compliance, API authorization, or data protection inquiries:

• General Website: www.zap4us.com
• Privacy Contact: lgpd@acc7.com.br
• Company: ACC7 Tecnologia